Refund policy
Returns & Refunds Policy
Eligibility for Returns:
If you are not satisfied with the color, size, or product, you may return it within 7 days from the date of delivery. The item must be unused, in its original condition, and packaged in the same way it was received. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vanessaandreajewellery@outlook.com.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vanessaandreajewellery@outlook.com.
Return Requirements:
All return packages must include a tracking number.
A new return label must be attached to the package.
We are not responsible for lost packages without tracking numbers.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vanessaandreajewellery@outlook.com.
Return Shipping Costs:
The customer is responsible for the return shipping fees.
If the product is damaged or defective, please contact vanessaandreajewellery@outlook.com for a return label.
Shipping fees from the original order are non-refundable.
Refund Delays for Lost Packages:
Refunds cannot be issued until the package has been delivered back to us. If the package is lost, we will only proceed with the refund once the courier service confirms the outcome of their investigation, which may take 1-4 weeks for international orders.
Non-Refundable Items:
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Damaged or Defective Items:
If your order arrives damaged or defective please contact us within 24 hours of delivery at vanessaandreajewellery@outlook.com, so that we can evaluate the issue and make it right. We will provide a label for return and provide a full refund when the item is received.
Make sure to:
-Attach clear photos showing the damaged or defective item(s).
-Provide a description of the issue.
We do not offer refunds or replacements for wear, accidental damage, or misuse after the item is delivered.
**Due to the unique nature of raw stones, each piece of jewelry may vary slightly in color, shape, and inclusions. These variations are a natural characteristic of raw stones and are not considered defects. I strive to display each stone’s true colors in the product photos, but slight differences may occur due to lighting or the stone’s natural features.
Exchanges:
We do not offer exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.
Order Changes & Cancellations:
We cannot modify an order once it has been placed. If you need to make changes, please cancel the order and submit a new one with your desired specifications.
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For any further questions, feel free to reach out at vanessaandreajewellery@outlook.com